Refund and Returns Policy

At Import Sky, we prioritize customer satisfaction and aim to provide the best quality products for your needs. Please read our Refund and Returns Policy carefully to understand how returns and refunds work on our platform.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused and in the same condition as received.
  • The product must be in its original packaging.
  • The return request must be initiated within 14 days of receiving the product.

Non-returnable items:

  • Perishable items (e.g., certain medical equipment).
  • Products that have been customized or altered upon request.
  • Items that have been used, damaged, or are no longer in sellable condition.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at [your support email] with your order details and reason for return.
  2. Once your return request is approved, we will provide instructions for shipping the product back.
  3. You are responsible for the return shipping costs unless the product is defective or there was an error on our part.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If a product is returned in a condition that doesn’t meet our return requirements, no refund will be provided, and the item will be sent back at your expense.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at [your support email].

5. Shipping

Since we operate entirely online, we do not have a physical warehouse. When returning a product, please ship it to the address provided by our support team after your return request is approved.

  • Import Sky is not responsible for any loss or damage during return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

6. Contact Us

For any questions regarding refunds, returns, or exchanges, feel free to contact us at info@importsky.com.